I experienced my first stay in a Tune Hotel while in Kuching last weekend.
I didn't have high expectations knowing that it will be a no-frills, bare minimum set up. Location wise it is perfect. Just opposite of the Hilton entrance, it is also near enough to the Waterfront, and eating places are available all around. I know some shortcuts already :). Scoops is just next door. 7-11 just up the road a bit.
Staff were helpful, friendly and quite efficient - I have no complaints on the services.
The reception counter.
The lobby waiting area; the tour desk on the left and the 'cafe' at the back.
The corridor for rooms on Ground Floor, Lobby level.
The hotel has 4 floors for rooms. I was on 2nd floor.
The lift landing. TV.
I was happy with the room, but I was disappointed with the shower. Floor tiles felt greasy, and wall tiles were yellowish with limescale buildup. Not upset enough though to go down and complain since I was tired. I just wore my flip flops while taking a shower. Not much to say about the power shower, it was alright. Later, on the way out I asked them to clean it the next day as I will be out then.
My room. Tiles, no carpet. Three anti-theft hangers are provided. There is also a safe deposit box in the room. The socket on the wall didn't work, apparently it's like that for the whole hotel? So I had to rely on the only other socket next to the bed.
The control panel, activated with a smart keycard. Shows you the balance of your air con credit. Keycard deposit RM5.00, refundable.
The bed, duvet and pillows were very comfortable. I like!
For RM5.00, you get a towel on loan, soap, shampoo and shower gel packets. Towel deposit RM10.00, refundable.
Filthy shower stall. Notice the black stuff?
Here's a close-up.
The next day in the late afternoon the housekeeping were doing their rounds and I asked them to clean the shower stall again. It was cleaner afterwards, however they can't do much about the mouldy silicone.
Overall, despite the poor first impression, this has not put me off Tune. I'll still stay at another Tune Hotel if the price and location is right. They just need to get the cleanliness standards improved. Upon checkout, they give each guest a feedback form which is a good practice. I hope they take note of my comments.
Altogether I paid about RM150 for 3 nights, inclusive of 36 hours of air con credit (didn't use it all up unfortunately; no refund) and towel + amenities set. Good value, considering it's peak season due to RWMF.
I've made another 2 future bookings in other properties - stay Tuned :)