Wednesday, November 11, 2009

Travel News : Air Asia's Convenience Fee, Update

Grabbed from the AA website :

Convenience Fee
With effect from 5 November 2009, a Convenience Fee is now applicable for all online payments made via credit, debit or charge cards. Please see below for more details on the fee.

What is Convenience Fee?

A convenience fee is charged when payment is made through credit, debit or charge cards. The fee is charged per guest for each way and only applies to the initial booking. Any changes or addition to existing booking is excluded from the Convenience Fee.

Why is the fee introduced?

To ensure that our guests are provided a comfortable and safe booking environment AirAsia has invested substantially to expand, implement and maintain our online payment systems and especially, to upgrade, enhance and improve the security features for online credit, debit and charge cards payments. The Convenience Fee is to subsidize the costs of the payment systems.

Are there other payment options which do not attract a Convenience Fee?

Yes, the Convenience Fee does not apply to direct debit payments.

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So when you are buying that free seat that's on sale right now, remember to add on RM10 to the ticket price.

Happy travelling!


  1. Well, at least they clarify the issues

  2. Borneo Falcon : Yes, about time too :)

  3. i don't understand. How do you do direct debit?

  4. J-LT : Not sure about that too, I think that's a pre-arranged standing instruction with your bank for your AirAsia account. Maybe.